Some repairs almost nobody does: micro-soldering, board-level MacBook and console work, in-house data recovery, drone crash rebuilds, retro consoles. If no shop near you does them — and there usually isn't one — mail it to us. Free diagnostic on arrival, a firm quote before any work, free return shipping insured for your device's declared value, the same 90-day workmanship warranty as a walk-in, and no fix, no fee.
“They were the EMS for my laptop! In town from out-of-state and photographing a 3 day Division 1 Track and Field Championship and at the track for 10-12 hrs @ Day, they gave me the code for their secure Dropbox. Knowing my situation, they called with the diagnosis the next morning right after they opened. They special ordered the part. They called me to assure me it would be repaired in time and asked if there were any other concerns. They checked some speed issues out and put in more Ram. I picked it up from the Dropbox the next day and traveled home editing away. These people truly care about their customer's needs and are so very professional and knowledgeable exhibiting a courteous and caring response. If I have any other issues, I may just ship the item to them! They are awesome!”
Repairs that require specialized bench work most shops can't offer locally.
Contact us first
Tell us what happened. We'll say honestly whether mail-in makes sense for your device — sometimes it doesn't, and we'll tell you.
Leave the battery out
Do not ship lithium batteries. Damaged and swollen batteries are prohibited by every carrier, ground included, and a crashed or liquid-damaged device may have one even if it looks fine. We test with ours. If we need yours, we'll ask.
Pack it well and ship it ground
Inbound shipping is your responsibility. Wrap the device securely — especially if it's already damaged.
Free diagnostic on arrival
We find exactly what failed and assess whether the repair is viable.
Firm quote before any work
Nothing happens until you approve it. No surprises.
We repair, test, and ship it back free
Return shipping is free and insured for your device's declared value.
90-day workmanship warranty
Same coverage as a walk-in repair. If it fails for the same reason within 90 days, we fix it free.
Do not ship lithium batteries
Damaged or swollen lithium batteries are prohibited by all carriers — ground, air, and freight. A crashed or liquid-damaged device may have a compromised battery even if it looks fine from the outside. Leave the battery out. We test with ours; if we need yours for calibration, we'll ask.
If you're in the Charlotte area but can't make our hours, ask about our secure after-hours drop-off. Drop your device, we call you with the diagnosis when we open, and you collect it when it suits you.
Walk in, call, or request a free quote online. Most repairs are completed the same day right here in Charlotte.