Ship us your laptop, computer or PC, motherboard, cracked screen, graphics card, virus-infected machine, phone, or game console — no shop nearby required. We diagnose for free, quote a firm price before any work, repair it, and ship it back insured and tracked, backed by the same 90-day workmanship warranty as an in-shop repair.
Quick answer
Mail-in repair means shipping your device to our Charlotte shop instead of visiting in person. We diagnose it free within 1 business day of arrival, quote a firm price before touching anything, and most repairs ship back within 3–5 business days — insured and tracked, at no charge to you. Every mail-in repair carries the same 90-day workmanship warranty as a walk-in.
Pick your device to see pricing, turnaround, and what the repair involves.
“They were the EMS for my laptop! In town from out-of-state and photographing a 3 day Division 1 Track and Field Championship and at the track for 10-12 hrs a day, they gave me the code for their secure Dropbox. Knowing my situation, they called with the diagnosis the next morning right after they opened. They special ordered the part and called to assure me it would be repaired in time. I picked it up the next day and traveled home editing away. These people truly care about their customers.”
Fill this in and we'll confirm by email within one business day with our shipping address and packaging instructions. Do not ship anything until you hear from us.
Do not ship lithium batteries
Damaged or swollen lithium batteries are prohibited by all carriers — ground, air, and freight. A crashed or liquid-damaged device may have a compromised battery even if it looks fine from the outside. Leave the battery out if it's removable; we test with ours. If we need yours for calibration, we'll ask.
We diagnose within 1 business day of receiving your device and complete approved repairs in 3–5 business days. Including both-way shipping, total turnaround is typically 7–10 business days from the day you ship it.
Use a rigid box, not an envelope or poly mailer, with bubble wrap on all sides. Remove loose accessories and, if the device has a removable battery, leave it out — damaged or swollen lithium batteries are prohibited by every carrier. Include your name, phone number, and a short description of the fault inside the box.
Return shipping is insured up to your device's declared value at no extra cost. We recommend insuring your outbound shipment yourself based on what the device is worth, since inbound shipping is your responsibility.
Yes. We don't wipe drives or reset devices unless a repair specifically requires it, and we'll always tell you beforehand. If you're not confident your data is backed up, mention it on the form — we can advise on backup or recovery before we touch anything.
It depends on the device and fault, so we don't quote sight-unseen. Diagnostic is always free on arrival, and you'll get a firm price before we start any work. If you decline the quote, we ship your device back at no charge.
Laptops, desktop PCs, motherboards and logic boards, cracked or failed screens, graphics cards, virus and malware cleanup, phones, and game consoles — from any state in the U.S. If you're not sure yours qualifies, ask before you ship.
Walk in, call, or request a free quote online. Most repairs are completed the same day right here in Charlotte.