Wet device in Steele Creek? We fix it at the board
Steele Creek sits close to the lake, and phones end up in the water. We open wet devices and clean the board itself in our University City shop, about 25 minutes up I-485. Screens, consoles and MacBooks get fixed here too, and the exact price for your model shows online before you book.
The first hour after a phone hits the water
What you do before you reach us matters more than anything we do after. This is the order we would follow with our own phones.
- 1Power it off
Shut it down, even if it still looks fine. A wet board with power running through it corrodes faster.
- 2Skip the rice and the charger
Rice does nothing for water trapped under the shields, and plugging in can short the charging circuit.
- 3Text us a photo
Send a picture to (980) 446-0767 and tell us what happened. We will tell you what to expect before you leave the house.
- 4Bring it in that day
We open it, clean the corrosion off the board and test it. The diagnostic is free, and if we cannot save it, you pay nothing.
Most booked from Steele Creek
The rest of the house breaks too
Water is the call we hear most from this side of town, but it is rarely the only thing broken in a busy house.
Most phone screens are done the same day, many in under 30 minutes. Each one includes Covered Screen.
Coffee or lake water on a keyboard usually reaches the logic board. We micro-solder the damaged parts instead of swapping the whole board.
A no-signal PS5 often means a broken HDMI port. We replace it in-house, including torn-trace jumper repairs.
If the phone or laptop is past saving, the pictures often are not. Data recovery from water-damaged devices happens in our shop.
Switch charging faults, drifting sticks and drones that took a swim all come across our bench.
A plan for phones that live near water
Covered Screen comes free with any screen we replace. Crack that screen again inside 12 months and the next one is on us. It does not cover water, so if your family spends summers on the lake, look at Covered Plus.
Covered Plus runs $5.99, $7.99 or $9.99 a month depending on what your phone is worth. It covers drops, spills, liquid damage, and battery and charging failures, with a $50 claim and up to 2 claims a year. Claims open 31 days after you join, and the plan does not cover loss or theft.
Got a house full of devices? Covered Everything is $19.99 a month for one phone plus up to 25 more devices at home, like the PS5, the Switch and the school laptop. A phone claim is $50, and a claim on any other device is $99. We set either plan up when you pick up your device, and you can cancel anytime.
Trade up instead of storing old tech
Charlotte Tech Trade is the buy side of our shop. If you are replacing a phone, the old one is still worth something to us.
- We buy phones, iPads, laptops, MacBooks, game consoles and drones
- Tell us the model and condition online, and the offer comes by text
- Take cash the same day or put it toward a repair
- Still paying it off? Financed devices are accepted
- We wipe it in front of you before you go
- No TVs or monitors, please
From Berewick to Town Center Plaza
Take I-485 East, merge onto I-85 North and get off at Exit 45A for W.T. Harris Blvd. We are in Town Center Plaza in University City, Suite U, with free parking out front. Plan on about 25 minutes from Berewick, Whitehall or Ayrsley.
Hours are Monday to Saturday, 10am to 7pm, closed Sunday. Walk in or book online to hold a time.
Can't make the drive this week? Mail it in from anywhere in the US and we send it home with a free insured return. That suits MacBook board jobs and data recovery that do not need to be back tonight.
What you get at our counter
- The exact price for your model online, before you book
- Diagnosis costs you nothing, and so does a device we can't bring back
- 90 days of warranty on every repair we hand back
- A shop that has been repairing since 2013, with 85,000+ repairs done
- 4.9 stars from more than 1,700 Google reviews
Getting here from Steele Creek
I-485 East to I-85 North, then Exit 45A for W.T. Harris Blvd
From Steele Creek, Berewick or Palisades, take I-485 East toward I-85 and merge onto I-85 North. Exit at 45A, W.T. Harris Blvd, and make a right. Turn right again into Town Center Plaza at 1001 E W.T. Harris Blvd. Suite U sits toward the rear of the plaza, and parking out front is free. Allow about 25 minutes.
Questions from Steele Creek
How long is the drive from Steele Creek?
About 25 minutes. Take I-485 East to I-85 North and use Exit 45A for W.T. Harris Blvd. Free parking is right outside our door.
My phone went in Lake Wylie. Is it done for?
Not always. Turn it off, keep it off the charger and bring it in soon. We open it, clean the board and tell you what can be saved, and the diagnostic costs nothing.
Does Covered Plus pay for water damage?
Yes. Covered Plus includes spills and liquid damage, along with drops and battery or charging failures. Each claim is $50, you get 2 a year, and claims start 31 days after you join.
Can you get photos off a phone that won't turn on?
Often, yes. We do data recovery in our own shop, including from phones that took on water. If we recover nothing, there is no fee.
Will you buy my old iPhone if I'm upgrading?
Yes. Fill in the model and condition online, and an offer comes to your phone by text. You can take cash that day or use it as credit toward a repair.
Do I need an appointment?
No. Just walk in any day but Sunday, from 10am to 7pm. Booking online holds your time and shows your model's price up front.
What if my kid cracks the new screen?
Covered Screen is included with that repair, so a second crack within 12 months gets a free screen. The repair also carries our 90-day warranty.
Mail-in repair from anywhere in the U.S.
Free diagnostic when it arrives. Free insured shipping back.
- 1Tell us your model and the problem
- 2Ship it insured. We diagnose it within a day
- 3Approve the price. Fixed and back in 7–10 days
Other areas we serve
University City, Charlotte
1001 E W.T. Harris Blvd, Ste UCharlotte, NC 28213 · free parking
Mon–Sat 10am–7pmSunday closed · walk-ins welcome
(980) 890-4990Or text a photo to (980) 446-0767