Fix Computer Problems Online with Remote Support from Charlotte
Get hands-on computer help without a shop visit: secure remote help with malware, slow computers, software, printers, Wi-Fi, email and account access.
Request help through our quote form and describe the problem. We review it, give you a quote, and once you approve, send a secure session link. You watch everything we do on screen and can end the session at any time. It's best for software, malware, email, printer and Wi-Fi problems. Pricing is quoted before the session, diagnosis is free, and our work has a 90-day warranty.
Signs you need this repair
Adware and unwanted extensions can usually be cleaned remotely, as long as the computer still connects to the internet.
Startup clutter, full storage and unneeded background apps. We'll also tell you if it's a hardware issue that needs the shop.
Install errors, update failures and apps that crash on launch are good remote jobs.
Drivers, network printing and scan-to-computer setup.
Outlook profiles, Gmail or iCloud setup, and walking you through account recovery steps.
Moving accounts, installing your programs and setting up backups.
What usually causes it
Corrupted updates, conflicting programs and broken settings, all fixable without touching the hardware.
Often installed alongside free downloads or through fake update prompts.
Printers, email and Wi-Fi often fail because of one wrong setting.
Not remote-fixable. Cracked screens, dead batteries, liquid damage, failed drives, broken ports and computers that won't power on or connect need to come to the shop.
How we fix it
- 1Request help
Fill in the quote form with your problem, computer type and the best way to reach you. The initial diagnosis is free.
- 2Quote and approval
We tell you if it's a good fit for remote support and what it costs. If it really needs hands-on work, we'll say so instead.
- 3Secure session link
After you approve, we send a secure link. You open it and approve the connection on your own screen.
- 4You watch the work
Everything we do is visible on your screen. You can ask questions, and you can end the session yourself at any time.
- 5Wrap-up
We explain what we fixed, what caused it, and anything you should do next. When we're done, the session closes.
How long it takes
How long a session takes depends on the problem, and we'll give you an idea when we quote. A printer or email fix is usually short. A malware cleanup or a new computer setup with lots of programs takes longer. A slow internet connection can also stretch things out. If we find it's a hardware problem, we'll stop and tell you rather than keep the session going.
What customers say
… I originally brought it in with my external hard drive, hoping to just get the few files off the laptop BUT in less than an hour Michael had the old faithful laptop back up and running.Chozen Child · Laptop repair · Google review
Michael if We Save Data is AMAZING!! He is definitely the guru of this business! Michael restored my laptop after I locked myself out, could not remember the password and no longer had access to my old email account. …Alana Gibbs · Laptop repair · Google review
… This company ordered the part and repaired my laptop in a timely fashion for an inexpensive price. …Aniya Smith · Laptop repair · Google review
Real customer reviews from Google and Yelp, quoted word for word. … marks where a longer review was shortened.
Protect your computer and everything else at home
Covered Everything protects your phone plus up to 25 more devices, like consoles, laptops and tablets, for $19.99 a month. Set it up when you collect your repair.
How Covered works90-day warranty
On parts and workmanship.
Covered Everything
$99 per claim on this computer, $50 on your phone. Cancel anytime.
Fixed here, on our bench
Bring it in and we handle the claim with you.
Before you bring it in
- Make sure the computer is on, plugged in and connected to the internet.
- Have your computer login password ready. You type it, not us.
- Have the email address or account you need help with, and access to its recovery phone or email.
- Close anything private you don't want on screen.
- Back up important files to the cloud or a USB drive before major cleanup work.
Remote or in the shop?
Remote support is the right call for software, setup, email, printer and malware problems when the computer still starts and gets online. It saves you the trip. Bring it to the shop instead when the computer won't turn on, won't connect, has physical damage, or when malware is severe enough that the drive needs scanning from outside Windows or macOS. If we start remote and find a hardware problem, we'll tell you.
Thinking of fixing it yourself?
Lots of software problems are worth a try yourself first: restart, install updates, remove recently added browser extensions, and uninstall programs you don't recognize. Where DIY goes wrong is following a 'fix' from a pop-up or a stranger who called you, which is how most remote-access scams start. Never let someone connect to your computer unless you contacted them first. If something has already connected without your request, unplug from the internet and contact us.
After your repair
- Never allow a remote connection from anyone who contacted you first, even if they say they're from Microsoft, Apple or your bank.
- Keep Windows or macOS and your browser updated automatically.
- Use a password manager and turn on two-factor authentication for email.
- Set up an automatic backup, so a software problem never puts your files at risk.
Questions people ask
Is remote support safe?
Yes, when you start the session yourself with a company you contacted. You approve the connection, watch every action and can end it any time. We never ask for your passwords.
What can you fix remotely?
Malware and adware, slow computers, software installs and errors, printers, Wi-Fi settings, email setup and account recovery steps.
What can't be fixed remotely?
Physical problems: cracked screens, dead batteries, liquid damage, failed drives, broken ports, and computers that won't power on or reach the internet. Those need to come to the shop or be mailed in.
How much does remote support cost?
We quote after reviewing your request, and you approve before the session starts. The initial diagnosis is free.
Can you recover my email account without my password?
We walk you through the provider's recovery process on your screen. You enter any codes and passwords yourself.
Do I need to be at the computer?
Yes, to start the session and approve the connection. Staying to watch is a good idea so you see what changed.
Does it work on Mac?
Yes. Macs need a couple of extra permissions for screen sharing, and we'll walk you through them.
I got a call or pop-up saying my computer is infected. Is that you?
No. Legitimate companies don't call out of the blue or use pop-ups to say your computer is infected. Hang up, don't call any number on a pop-up, and contact us directly if you're worried.
Do I have to be in Charlotte?
No. Remote support works anywhere with an internet connection. If it turns out to be a hardware fault, you can visit the University City shop or use our mail-in service.
Can you set up a new computer remotely?
Yes, in most cases. We can sign you into your accounts, install your programs, set up the printer and turn on backups. Moving files from an old computer is easier if both machines are online at the same time.
Related repairs
Mail-in repair from anywhere in the U.S.
Free diagnostic when it arrives. Free insured shipping back.
- 1Tell us your model and the problem
- 2Ship it insured. We diagnose it within a day
- 3Approve the price. Fixed and back in 7–10 days