External Hard Drive Recovery in Charlotte, NC
External hard drives are one of the most common devices people use to store irreplaceable backups, photos, and business files — and one of the most commonly dropped. At Charlotte Tech Repair, formerly We Save Data, our data recovery specialists have been recovering files from external hard drives and portable SSDs since 2013. Whether your drive stopped appearing after a drop, is making clicking sounds, or simply stopped being recognised after years of use, we start with a free evaluation and you only pay when we have your data. We serve all of Charlotte including Ballantyne, Uptown, Matthews, Concord, Huntersville, Fort Mill, and Rock Hill.
Signs you need external hard drive recovery
If your device shows any of these symptoms, bring it to our Charlotte shop for a free diagnostic.
- External drive was dropped and is no longer recognised by the computer
- Drive makes clicking, buzzing, or grinding noises when plugged in
- Drive is recognised but shows 0 bytes of used space or asks to be formatted
- Drive appears to spin up but is not accessible in Windows Explorer or Finder
- External SSD is not detected after being disconnected and reconnected
- Drive stopped working after a power surge or improper ejection
- Backup drive containing years of photos is no longer accessible
See the repair in action
Watch how our certified technicians handle this exact repair, start to finish.
Our repair process
- 1
Free evaluation — no obligation
Drop off your external drive at our shop at 1001 E WT Harris Blvd, University City, Charlotte. We diagnose the failure — physical, logical, or firmware — and give you a fixed price before starting any recovery work.
- 2
Safe sector-by-sector imaging
We image the drive using professional hardware before any recovery attempt, ensuring we never work directly on a potentially failing device and protecting your data window.
- 3
Professional recovery
We extract your files from the image using industry-standard tools, verifying each file is intact before delivering to you.
- 4
Secure delivery
Files are delivered on a new drive or your preferred media. You pay only on success, and all data is handled confidentially.
Real results from our Charlotte shop
Before and after photos from actual external hard drive recovery repairs completed in our shop.
Before photo coming soon
After photo coming soon
We update this section regularly with real repair photos from our Charlotte shop.
External Hard Drive Recovery FAQs
Device acting up? Let's fix it today.
Walk in, call, or request a free quote online. Most repairs are completed the same day right here in Charlotte.